Returns & Exchanges
Every Moha Weaves creation is a labor of love. If your piece isn't perfect for you, we offer a streamlined return and exchange process to ensure your satisfaction.
The 4-Step Process
Request
Raise a request from your Order History within 7 days.
Pickup
Our partner will collect the item within 48-72 hours.
Audit
Inspection at our atelier takes 1-2 business days.
Settlement
Refund or exchange processed within 7-10 days.
Eligibility & Guidelines
Items must be returned in their original condition: unworn, unwashed, and undamaged.
The original 'Moha' security tag must be intact and attached to the garment.
All original packaging, including dust bags and hangers, must be included.
Invoices and authenticity cards must be returned with the product.
Exchanges are subject to stock availability at the time of processing.
Reverse pickup is complimentary for the first exchange request.
Damage Claims
If you receive a package that is tampered with or an item that is damaged, please record an unboxing video. This is mandatory for insurance claims.
Note: Hand-woven variations in weave, color, and texture are characteristic of artisanal craftsmanship and are not considered defects.
Common Questions
Can I cancel my order?
Orders can be cancelled within 12 hours of placement, provided they haven't been dispatched. A full refund will be processed to your original payment method.
How do Store Credits work?
If you choose store credit, we issue a digital voucher valid for 1 year. This can be applied to any future purchase on our website.
What if I bought from a Sale?
Items purchased during a flash sale or 'Clearance' are considered final sale. We only offer size exchanges for these items, subject to availability.
How do I track my return?
Once the courier picks up your return, we will email you the tracking number. You can also see the status in the 'My Account' section.